Privacy Policy

We may collect personal information that you voluntarily provide when you interact with Two Oceans.

This may include:

• Your name
• Email address
• Telephone or WhatsApp number
• Country or city of residence
• Travel destination interests
• Preferred travel dates
• Number of travelers
• Travel preferences and interests
• Accommodation preferences
• Budget or anticipated travel spending range
• Special requests or information you choose to provide
• Information submitted through inquiry, registration, interest, or booking forms
• Communications you send to us by email, telephone, WhatsApp, social media, or other channels

If you proceed with a booking, additional information may be required to arrange your travel. Depending upon the trip, this could include passport information, date of birth, nationality, emergency contact details, dietary requirements, accessibility requirements, or other information necessary to provide the requested travel services.

We will seek to collect only information reasonably necessary for the applicable travel service.

Two Oceans currently uses Tally to collect certain website inquiries and expressions of interest.

When you submit information through a Tally form embedded on or linked from our website, the information may be processed through Tally's systems before being provided to Two Oceans.

Your use of Tally may also be subject to Tally's own privacy practices and policies.

Two Oceans uses information submitted through these forms primarily to respond to inquiries, understand traveler interests, develop appropriate travel experiences, communicate trip information, and assist prospective travelers.

We may use personal information to:

• Respond to travel inquiries
• Provide information about Two Oceans journeys and experiences
• Create or customize travel proposals and itineraries
• Process and administer bookings
• Communicate important trip information
• Coordinate accommodations, transportation, tours, activities, and other travel services
• Communicate with hotels, destination partners, tour operators, transportation providers, guides, and other suppliers when necessary to arrange your travel
• Provide customer service
• Maintain appropriate business and booking records
• Improve our website, services, and travel experiences
• Understand interest in particular destinations or experiences
• Send marketing or promotional communications where permitted and, where required, with your consent
• Comply with legal, regulatory, accounting, fraud-prevention, or security requirements

We do not sell or rent your personal information.

Travel arrangements frequently require information to be shared with third-party providers.

When reasonably necessary to provide your requested services, Two Oceans may share relevant information with organizations such as:

• Hotels, lodges, villas, camps, and other accommodation providers
• Airlines and other transportation providers
• Ground transportation companies
• Tour operators and destination management companies
• Guides and activity providers
• Travel insurance providers when applicable
• Payment service providers
• Technology providers supporting our website, communications, forms, or booking processes
• Government, immigration, customs, or regulatory authorities when legally required

We seek to limit information shared with travel partners to what is reasonably necessary for the relevant service.

Third-party suppliers operate independently and may maintain their own privacy policies and data-handling practices.

Two Oceans specializes in international travel, including travel experiences throughout Africa and other destinations.

As a result, information necessary to arrange your trip may need to be transferred to or processed by travel providers located in countries other than your country of residence.

Privacy and data-protection laws vary between countries. By requesting international travel services, you understand that certain information may need to be provided to relevant travel suppliers and authorities in the destination or transit countries in order to provide those services.

If Two Oceans accepts online payments through a third-party payment processor, payment information may be collected and processed directly by that provider.

Two Oceans does not intend to store complete credit or debit card details on its website unless specifically required and appropriate security safeguards are implemented.

The payment provider's own privacy and security policies may apply to information processed through its systems.

Our website and technology providers may automatically collect limited technical information when you visit the website.

This may include information such as:

• Browser type
• Device type
• General geographic region
• Pages visited
• Referral source
• Date and time of visits
• Website interactions
• Internet Protocol (IP) address
• Cookie or similar technology information

This information may be used to operate the website, understand visitor behavior, improve website performance, measure marketing effectiveness, and enhance the user experience.

Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.

If you choose to receive updates from Two Oceans, we may periodically send information about upcoming journeys, new destinations, special experiences, events, or other Two Oceans news.

You may unsubscribe from marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary communications concerning an existing inquiry, reservation, payment, or trip.

Certain travel arrangements may require information concerning dietary requirements, accessibility needs, health-related travel accommodations, or similar information.

We will only request such information when reasonably necessary to assist with your travel arrangements and will seek to limit its use and disclosure to the purpose for which it was provided.

Travelers should avoid submitting unnecessary sensitive personal information through general website inquiry forms.

Our general website and travel inquiry services are not intended to collect personal information directly from children without appropriate involvement from a parent or legal guardian.

Where a traveler under the age of 18 participates in a Two Oceans experience, information relating to the minor should generally be provided by, or with the authorization of, a parent, guardian, or responsible adult.

Additional parental or guardian consent may be required for certain trips, activities, programs, or experiences.

Two Oceans takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, electronic communication, online platform, or data-storage system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, maintaining appropriate business and transaction records, responding to inquiries, resolving disputes, and satisfying applicable legal, accounting, tax, or regulatory obligations.

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of where appropriate.

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These may include the right to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain personal information
• Restriction of certain processing
• Withdrawal of consent where processing is based upon consent
• Removal from marketing communications

Certain rights may be subject to legal exceptions or record-retention requirements.

To make a privacy-related request, please contact Two Oceans using the information below.

Our website may contain links to third-party websites, including hotels, airlines, tour operators, attractions, travel suppliers, social media platforms, and other services.

Two Oceans is not responsible for the privacy practices, security, or content of third-party websites. We encourage travelers to review the privacy policies of websites they visit or services they use.

Two Oceans may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or applicable legal requirements.

When material changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

We encourage visitors to review this page periodically.